UpKeep Review and Pricing: Is It Worth It?

In case you’ve ever managed a business facility, you can understand the day-to-day ritual of ensuring that everything’s working smoothly. From communicating with the maintenance teams to keeping track of the total cost, everything about the job is overwhelming. However, with UpKeep (or UpKeep) by your side, you can ease the load and streamline everything.

In this in-depth UpKeep review, I’ll discuss everything – including the solutions, and their features.

Let’s get started.

What is UpKeep?

UpKeep is a leading mobile-first CMMS (computerized maintenance management system). The software provides a single platform to manage your facility, including asset tracking, inventory counting, and more.

With OnUpKeep, you can create work orders, communicate with technicians, receive real-time notifications, and get a 360-degree view of everything.

Founded by Ryan Chan in 2014, OnUpKeep quickly established itself as a solution for maintenance management.

Big players, such as Unilever, Yamaha, and McCormick, use UpKeep to ensure preventive maintenance, inventory management, and much more.

Contact Details of UpKeep Technologies Inc.

You can get in touch with the folks at OnUpKeep on their website: OnUpKeep.com

In addition to the above, you can also give their sales team a call on this number: +1 (866) 817-3778

What Solutions Does OnUpKeep Offer?

In case you’re a manufacturer, manage a warehouse, run a hotel, or engage in any aspect of facility/maintenance management, OnUpKeep is for you. In addition, if you’re looking for some streamlined automation, this is the perfect tool.

UpKeep offers a range of solutions.

Here’s everything it can do:

Facility Management

With UpKeep’s smart functionalities, you’ll have full control over the facilities.

Whether it’s leaking pipes, improper air-conditioning, sophisticated machinery, or just a broken door handle, you can get anything sorted in no time.

With UpKeep, you can instantly get in touch with your facilities team and manage payments – all on a user-friendly interface.

Asset Management

A successful business is like a well-oiled machine.

Even if a single asset stops working, it can all come to a halt.

With OnUpKeep though, you can make sure that all of your assets are being utilized at maximum capacity, by taking preventative measures and instantly creating work orders.

Inventory Management

When it comes to inventory management, manual paperwork can get a little too much to handle.

However, with OnUpKeep, you no longer have to rely on outdated practices to manage your inventory.

With its integrated app, you can keep track of your stock, monitor usage, and place purchase orders/requests in advance.

Property Management

Managing a business property, be it a factory, a warehouse, a hospital, or a hotel, is no cakewalk.

With so many potential work requests, prioritizing the maintenance tasks and keeping track of everything can be difficult.

However, with OnUpKeep, you can streamline everything and ensure that your property stays up and running.

Enterprise (EAM)

As implied above, asset management isn’t so simple. It involves taking one decision after the other.

What if you throw a few more facilities to the mix?

However, with the wonders of OnUpKeep maintenance management, you’ll be fine.

With Enterprise Asset Management, you can manage multiple facilities at once, from a single, user-friendly dashboard.

Overview of OnUpKeep Features

OnUpKeep is packed with unique features that automate pretty much everything, from keeping track of stock to forwarding work requests.

Let’s dive into the specifics of the most useful features that this CMMS software has to offer:

Work Requests

A challenging aspect of running a business facility is monitoring what needs to be fixed.

For that reason, you need a system where everyone can collaborate and provide a complete picture of where you stand in terms of facilities.

OnUpKeep lets anyone on your team create and forward work requests, resulting in improved response time.

It also provides a convenient way of prioritizing and approving requests and assigning the relevant professionals to handle them.

Work Orders

OnUpKeep is the ultimate work order software.

It lets users create work orders on the go, at any time, and from anywhere.

In addition to the above, the users can also manage costs, schedule maintenance tasks, and keep track of pending requests.

Preventive Maintenance Scheduling

In a way, maintenance helps you avoid additional time and effort spent.

The goal is to avoid the complete breakdown of an asset or an aspect of the facilities.

That’s what preventive maintenance is for.

With OnUpKeep, you can schedule preventive maintenance tasks, base them on the units of your choice (for example, machine cycles), and get insightful reports.

Workflow Automation

Instead of manually assigning certain tasks to the relevant technicians/professionals, you can automate the workflow with OnUpKeep.

By defining a set of simple “if-else” rules, you’ll no longer have to assign orders yourself.

UpKeep will take care of everything (based on the rules).

In addition, you can automate the work request approval process.

Depreciation Tracking

Whether you run a farm, operate a factory, manage a restaurant (or any other property/facility), you can understand just how challenging it is to track depreciation of equipment and other assets.

This is yet another aspect that OnUpKeep simplifies.

The depreciation tracking feature lets you monitor the value of your assets and make important decisions, such as whether to sell, discard, or continue using a machine.

The best part – you don’t need to leave your CMMS. Everything happens on the same platform.

Apart from the above, here are some more interesting features:

  • QR Codes – Generate codes with a simple click, and make the inventory and asset management more efficient.
  • Maintenance Checklists – Keep track of all the maintenance tasks that matter, at all times.
  • Warranty Tracking – Always know when to repair assets yourself, and when to reach out to the manufacturer/vendor. Reduce maintenance costs wherever possible.
  • Lockout Tagout Tracking – Stay up-to-date with the lockout tagout (LOTO) activities, and ensure the safety of your personnel.
  • Downtime Tracking – Make better maintenance reports by logging and tracking the downtime of your machinery.

A few more features include meter readings, maintenance reports, purchase ordering, and time and cost tracking.

UpKeep Pricing Overview

One of the best things about UpKeep is its perpetual free version – you can test-drive the software without paying a dime, for as long as you want.

You don’t even have to provide a credit card number.

Just enter your business details, and voila, you’re good to go.

If you want access to the complete list of features, you’ll have to select from one of the following plans:

  • Starter ($35/user/month) – Best-suited for small businesses for tracking assets and managing work orders.
  • Professional ($60/user/month) – Suitable for, both, small and medium-sized businesses, that want deeper insights on maintenance activities.
  • Business Plus ($100/user/month) – Perfect for medium-sized businesses looking for advanced features.
  • Enterprise ($180/user/month) – Best option for a business managing multiple facilities.

You can check the complete details of the pricing plans here.

Pros of OnUpKeep

There’s a reason why OnUpKeep was named a top CMMS software in the Software Advice™ FrontRunners Report 2018.

Here’s why OnUpKeep stands out:

It’s User-Friendly & Convenient

UpKeep is one of the few CMMS that have been designed with the mobile-first philosophy.

You can access all of its amazing functionality on a mobile device via the Android or iOS app.

Anyone, from a first-time technician to a seasoned manager, can easily work their way around the intuitive user interface.

Customer Support

You can always access the live chat with any issues or concerns and have your queries answered in no time.

Additionally, you can reach out to their sales and support team on the number provided earlier.

The Software is Highly Versatile

Last but not least, OnUpKeep is a highly versatile tool.

The tool offers virtually every functionality you’ll ever need for facility, inventory, property, and asset management.

Cons of UpKeep 

Like every tool, this has its shortcomings. Here are a few:

The Number of Features Can Be Overwhelming

Despite being user-friendly, the long list of features can be overwhelming for someone who’s just starting off.

While you do have the option to choose the much-needed elements (by selecting the right plan), it may take some time, training, and trial-and-error to get used to all of the features.

The Permissions Are Rigid

As far as setting permissions for individual users is concerned, the software doesn’t provide much flexibility.

Final Thoughts

OnUpKeep is an all-purpose maintenance management software, that deserves all the praise it gets from different industries.

In light of all of its impressive features, you should definitely opt for it if you wish to automate your workflow, reduce response time, and ace preventive maintenance. 

Josh Fechter
Josh Fechter is a business strategy consultant and founder. He's written several world-recognized books on software configuration, speaks Spanish, ballroom dances, and owns The Product Company and Squibler.