SurePayroll Review: Should You Use It?

It’s hard to determine which payroll software one should use for maximum efficiency with HR processes. With so many alternatives, the competitive edge for these SaaS businesses is usually in their unique feature offerings. SurePayroll, for example, is designed to cater to small business owners looking to automate their payroll and HR processes.

With that being said, I’ve whipped up this in-depth review of SurePayroll to help you decide whether it’s right for your business – or not.

Let’s jump right in.

About SurePayroll

SurePayroll is a Paychex, US-based online payroll services company that also provides benefits administration and HR services. Headquartered in Glenview, IL, the company started its operations in 2000. It was one of the first companies to provide online payroll processing and payroll taxes.

It was made to help small businesses with 1 to 100 employees run payroll. That is why they also provide add-on services like 401k management, health insurance (complete health care) deployment, and more.

The company joined Paychex in 2011 and since then has significantly extended its full-service offering.

SurePayroll Pricing

SurePayroll used to be one of the most expensive payroll companies in the market. However, since Paychex came into the picture, the prices have become economical.

The small business payroll’s monthly charges are $29.99 per month on average. For every employee you have, there’s a $4 per month surcharge. You also have to pay fees for year-end 1099s and W-2s.

However, you’ll have to call the company and explain the payroll options you want to receive an accurate quote on the price.

Compared to the prices of QuickBooks and Gusto, SurePayroll is a cheaper option, even with the extra fees.

SurePayroll Services and Features

If you Google ‘payroll information,’ you’ll find a list of payroll wants and needs. More importantly, not all payroll companies provide all the necessary services and features.

However, you’ll find that SurePayroll’s services provide most of the essentials, and more.

Direct Deposits

You have the option to pay employees by direct deposit or paper checks. You can print these out yourself.

You can provide workers’ compensations through paystubs designed to be automatic. Every pay period, the software develops payroll for salaried employees, hourly employees, and any other permanent workers.

Easy Accessibility

SurePayroll’s system is completely cloud-hosted, which makes it accessible from any device with a decent internet connection.

The software also has a top-notch dedicated mobile app available on both Android and iOS devices.

For added ease of use, you’ll find that the website and the mobile app have similar layouts.

Payroll Taxes and Compliance

The company essentially handles all payroll tax obligations for your business. The system is completely automated as payroll tax calculation is part of the service.

The company calculates and pays all the local, state, and federal taxes on time. On the off chance that there are some inconsistencies or errors, the company pays any fines involved, while also rectifying the problem.

You also receive state and federal labor law compliance tools. This includes how-to guides, compliance posters, and direct advice.

Automated Processes

The setup is fairly straightforward and simple. You just have to enter all your employees’ salaries and hourly wages. Make sure to include any deductions and paid time off.

Additionally, you’ll need to review the taxes that are being withheld. If everything checks out, approve the payroll.

Keep in mind that the payroll needs to run before 2PM. Furthermore, it should be done two days prior to payday.

Extensive Reporting

SurePayroll has an extensive reporting system that develops and distributes reports on all payroll processes.

It also handles the reporting for all new hires, since most states require businesses to report any new hire that joins.

The company reports everything from the employee’s name to their Social Security number and address. This saves businesses valuable time and helps make the onboarding process faster.

Employee Self-Service

The software has an employee self-service option so employees can log in to the system. Using the mobile app or desktop site, employees can check their paystubs and year-end tax documents.

They can also review the payroll information entered into the system. If there are any discrepancies, they can file a request for a change.

Easy Integration and Sync

SurePayroll is an integration-friendly software as it lets you import payroll data into your general ledger after each pay period.

The software can work with accounting services like QuickBooks, Kashoo, Xero, and Sage, among others.

SurePayroll Pros and Cons 

SurePayroll has most, if not all of the features one would expect from a payroll service. However, the company has its drawbacks, too.

SurePayroll Pros

The following are some reasons why SurePayroll wins over others.

  • The software itself is very customizable for HR analysts to use. There are no delays if you want to change any information or make any changes.
  • The recordkeeping is impeccable and you get several payroll-processing tools.
  • You receive full support for multiple vertical payroll types.
  • Customer support is available during all office hours. Customer care includes help with the setup and any changes you may want to make.

The software also lets you do pre-employment screening for up to three years for potential new hires.

SurePayroll Cons

 The following are some reasons why SurePayroll is not preferred by people.

  • The website design is user-friendly, but the design is outdated.
  • The site tends to load very slowly, which may cause problems while making direct deposits.
  • There are extra fees for year-end forms like W-2 and 1099.

While there’s a one-month free trial, you still need to pay for any extra fees incurred in that period.

Is SurePayroll Worth it?

While you get all payroll-related services, there are still some key things that are missing, such as several calculators – which should be present in an all-rounded payroll solution.

As a matter of fact, all the best SaaS companies and products provide such value-boosting features. Even if customers don’t use it, just the idea of it being available is enough to make a positive impact.

With that being said, SurePayroll still proves to be a good, continuous investment. You receive payroll services, benefits administration, and HR services in one package (provided you opt for it all).

Josh Fechter
Josh Fechter is a business strategy consultant and founder. He's written several world-recognized books on software configuration, speaks Spanish, ballroom dances, and owns The Product Company and Squibler.